It is impossible to remove unnecessary products from Shopping bag, because of this you spend a lot of time on shopping.
It is impossible to remove unnecessary products from Shopping bag, because of this you spend a lot of time on shopping.
Eu acabei de fazer uma compra no aplicativo Victoria Secret e no exato momento que estava finalizando o meu pagamento, foi redirecionado pra outro site dentro do próprio aplicativo e acabei tendo meu cartão clonado, é um absurdo ter que passar por isso em um aplicativo que era pra ser seguro! Sendo que sempre faço compras na loja e no app e nunca tive problemas, mas isso foi um erro gravíssimo!
I love VS but the app is not it, it’s inconsistent, doesn’t let me save some items but other items yes. Also causes my phone to get hot? I’ll stick to using safari
On the very rare occasion this app isn’t glitching it’s because it won’t open after inexplicably logging you out repeatedly. Once I can understand but roughly every single time i attempt to use this app to ACTUALLY PURCHASE it works horrendously. I enjoy the products but the app is infuriating.
I like all the features and never had issues with the app but with this update the “pay my bill” function does not load and I can’t see anything that has to do with paying my credit card. Please fix so I can pay my bill.
idk if it’s just me but scrolling on this app is INSANELY slow and laggy. it freezes and glitches constantly when i’m trying to scroll through the different catalogs and overall it’s so incredibly slow i can barely work the app
This has been going on for months and I’ve reported it via Customer Care but hasn’t been fixed. Whenever I open the app or navigate to the website and log in, I get an annoying pop up asking me to Join the Pink Rewards Program, which I’m already in since it started probably. If I click join on the phone, it says “Enrollment Request Failed” there’s no cancel button and the other option is to “Sign me out” which is not what I want, I just want to purchase some stuff! When I go via web browser I get the same thing, only that it lets me “join” then it pops up again as soon as I complete the steps. I can’t log into my account because of that. Finally someone noticed that I changed my account details and my account reflects both, so it cannot determine where my rewards are or something like that but again, no one is able to fix my problem via phone! Is there anyone who can help??!
If I would give this app 0 stars I would This app scammed me I made my first ever purchase and already got scammed they logged me out of my account completely I could not track my order and still never received it and customer service was no help at all ladies be careful that’s why it’s better to just shop in person to avoid getting scammed.
Spoke to numerous reps, managers and supervisors and gotten tosse around. No help, promise call backs, told maybe I should just cancel my VS credit CC, even get a new email provider (easy way out to not get to the bottom of my problems). I’ve even previously email AppFeedback and no reply, to VS Ethics and they replied they see someone was working on it for me to reply if I had anymore questions. Apparently I did according to the email I sent them explaining I still didn’t this is very upsetting and has been very time consuming. I can’t believe the poor service I have been given. The majority has not been from the reps because it’s only so much they can do within their job. It’s been the management and supervisors. One names Tina related by a rep THREE days in a row she’s contact me within an hour but never did. Another in fraud (I was given their number by VS moderator on the app saying it was the department that could help me). My issue is not fraud. The other number was disconnected. I have literally been tossed around like a salad and I’m feeling some type a way. Yet through it all I’ve continued to shop. My emails are messed up,no marketing (email or usps), never have received surveys after customer service interaction, can’t receive password resets online or by CS, can’t receive 20% of coupons from rewards department. I am still receiving emails from an old account that was merged over a year ago and the points are staying the same. I can receive e-gift cards, order confirmations (not the email that one is one the way) and tracking information. It’s like I’m not even a rewards customer.
It’s been few days now can’t sign in to my account I don’t know what’s happening it’s so frustrating. Can’t pay my bill or see my orders please someone fix this
Doesn’t let me apply codes and buy items and much less lets me access my account. I’m unable to login :(
Annoying, I can’t even use passkey and what’s the point of having enable faceID if it doesn’t even work
I’m giving it a 5 star because I love these stores and everything they have but what I’m confused about is I keep trying to make a purchase and it’s not allowing me to make one, it’s saying that there’s something wrong every time I make a purchase (or try again/also try at a different time).but I never had a problem like this before so I’m so confused on what’s going on.i hope it’s not just me 🥲🫣
The app is not user friendly to the point where I don’t even want to use the credit card. The delays, lagging, double signing in, timing out issues. It’s awful.
Best card ever and I love shopping with VS and PIMK. Not one bad thing about it 🩷
Thank you so much
So I just got my account and keeps logging me out and I have a package coming and I can’t check where it’s at because it keep saying oops there was a problem
I can’t check out with this app ever and the site is just as bad. This usually happens when there’s a sale. I try again later and still nothing. I try on the site and I get another “oops something went wrong, we are working on it” 403 403. How long does it take to work on it? I guess I’m missing another sale.
i recently got measured at the store and my band size was a 30 and when i asked to buy the bra i tried on the worker told me its not carried in stores and i would have to buy it online. the shipping is 8$, just so i can get a bra that fits me?! i tried the pick up options at the stores and it’s unavailable. its so frustrating, how are you going to make my size but not sell it to me at stores?!!
They have the worst bank for their credit card
It won’t let me charge to standard shipping. I selected standard on the item page then when you go to check out it defaults to $32 and won’t let you change it. Severely frustrated and won’t make my purchase because I’m not paying $32 for shipping.
Every time I want to try and buy something on this site or app there is always something wrong. You would think that since there are hardly any actual/ physical store locations anymore that there would be more time, effort, and money spent on the inter workings of the app and online shopping but these online and app issues have been going on for so long it has me wondering what you all are really putting your money into? You make profit use a little to fix these things. This is getting hard to deal with every single time.
Almost EVERYTIME I use it the app isn’t working. Such garbage
I love shopping for my girl through this app love it
I ordered from the app, my package was shipped from Dec 27, package arrived next state over from me Dec 30, they sent my package back to the original shipping facility on January 1st and from the tracking info, it’s still there, it took me 5 times to reach a rep to try to get my money back cause with it being a good two weeks since I paid them, I didn’t want the order anymore, only for them to tell me there was a delay and I needed to wait a extra 3-5 business days for a replacement or refund, NEVER ORDERING FROM HERE AGAIN!!!!
I consistently have problems with ordering from the app and using the coupons. Do not recommend it.
How come I can’t sign on? I know my password but it won’t take it so change it and now won’t take that one?! I just want to see where the heck my order is at?
For some reason, I am unable to sign in. This is not a problem on my end please fix the app. It is useless right now.
An excellent app and store to visit. I don’t regret buying anything off of it. The quality is great and most of the items are true to size.
So I really don’t enjoy using this app and usually just have to use my computer to shop VS. When looking at reviews and customers post pictures, it’s just a thumbnail image that you get which isn’t helpful at all. It would be helpful to look at the pictures customers post. Also, you can’t request a gift receipt when making purchases on the app. I find it difficult to take things out of my cart to save for later or delete if I changed my mind on sizes. There has been numerous occasions when I simply didn’t make a purchase because I could t get my cart to be accurate. For such an established company the app should be much better.
I hate this app more than any app I’ve ever used! I shop a lot and it’s definitely the worst! Add stuff to the cart and when you go back to look at it, it brings you to something that you didn’t order. Making it impossible to check the color or size. Many times it does not say what color you ordered in the cart. (Just a code) I recently thought I ordered a black long sleeve shirt but received a Halloween shirt in black. When I called, they said that’s what I ordered. Which I would know if when I checked my order before submitting I could see what I actually ordered!
I was told I needed to download the app in order to access my rewards on a purchase. I was in the store over 20 minutes and the app would not download. It was a total waste of my time and they wouldn’t even try to find my $20 in rewards. It should not be tied to the app. Have better Wi-Fi in store and have your sales folks help somebody out who can’t download the app. This was a complete waste of my time. Every few years I open a Victoria’s Secret card thinking things will get better and they don’t and I just close it down. I’m about to do the same thing. Sorry, VS. Your customers only have so much time and you’ve exceeded mine.
Difficult to make payments from this app. Block the account and need a call to support
I love this app (and, the PINK app, too), but I can’t save my gift card after the latest update, post Christmas! Very frustrating, at the least! Please, fix this as a convenience to all of us who rely upon features like this on our shopping apps!
I enjoy the app a lot but it has a lot of glitches especially when theirs sales it’s hard to checkout
Amo los panties de Victoria secret ♥️
Not working. You just lost a customer
Customer service is not working
I have tried multiple ways and App continues to crash
I haven’t been able to log into my account in like a week. I made an order, which I’ve received, and would like to shop again but can’t because I just get an endless loading symbol and error code when trying to log into. Give the update already!
The VS supervisor lacked empathy when I expressed my frustration about my missing package. I also shared my concerns about other orders I haven't received yet and potential future delivery issues I want to avoid. She hung up on me without my consent, leaving me to talk to myself. This was a very rude attitude for a supervisor to have. It's disappointing and makes me reconsider shopping at Victoria's Secret again.
says my order was delivered but it never was, and they won’t do anything about it do not order from this app
Yo no sé por qué dan artículos gratis en la app y a la mera hora no lo van a respetar y luego marcas para que te den solución y no lo hacen son despotas groseras
I ordered something and I put my correct address on it and it changed I noticed it when I had paid for everything and I tried to change it wasn’t letting me nor cancel my order!
Thank you for fixing the issue
I had removed certain ones from cart app removed the wrong ones then I had to cancel ones I didn’t want and basically lost the whole order bc it was cancelled for whatever reason and chat gets lost too often and takes forever for someone to review the order.
Me llego todo bien y rápido
I’ve opened this app ONCE and that’s it. Tell me why it’s draining my phone 17% from BACKGROUD ACTIVITY??
I’ve had this app for years I can never place an order online I can’t apply any of the codes I get in the mail or codes in the app, it always says error or the app freezes. I can never long into my account it’s always frozen. Just don’t waste your time with the app and go to the store. And the online shop is the same. Never works. If you’re planning to make an online order be ready to pay full price and not be able to apply codes.